CITIZENS NEWS

Bank of America experiences disruption in online transactions, customers report funds missing from accounts

By arseniotoledo // 2023-01-19

Bank of America recently experienced significant disruptions in online transactions conducted via the payment service Zelle. Many customers reported delays and funds missing from their accounts, including funds from Zelle deposits and transactions. The website DownDetector, which monitors the online statuses of websites, noted that Bank of America started experiencing problems around 1:40 a.m. on Wednesday, Jan. 18. Sixty-six percent of the reports the website received indicated there was an issue with funds transfers. Individuals took to social media and to local media outlets to share messages received from Bank of America. Some of the affected individuals even reported negative bank balances, while many others reported experiencing difficulties with getting through to the bank's customer service department. (Related: Coming economic collapse will be used to close banks and introduce central bank digital currencies.) One person on Twitter shared an image indicating that his new account balance showed him as being indebted to the Bank of America by $2,060.44. Another Twitter user named Brianna wrote: "So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I'm extremely in debt in my checking and I can't get a hold of them. Unbelievable." Rey Garcia, a Bank of America client of more than 20 years interviewed by ABC13, noted that when the disruption occurred, his account reported 15 different Zelle transactions. "That was like a red flag for me right there, because I don't remember doing all that in one day," he said. He added that almost $700 went missing from his account. His attempts to reach Bank of America's customer service department went nowhere. "Has the entire phone customer service team been fired? I have been trying to reach anyone through the helpline for 20 minutes with no luck, even the fraud line is down," wrote one frustrated customer on Twitter. Many other Bank of America and Zelle users were extremely frustrated, especially with the former's inability to receive customer complaints via customer service hotlines, with some pointing out how this incident has affected them from paying their bills on time. "Unfortunately three payments that went out yesterday after Zelle was in there – car payment, car insurance and cellphone and internet – all have been returned," one person wrote. "This is not good. Now I have to call all these places and explain."

Bank of America refuses to explain what caused disruptions

According to a statement released by Bank of America, Zelle transactions that were made between Jan. 14 to 17 "may be delayed in occurring and posting to accounts as requested." "Transfers will be completed and will appear in your account activity and balances as soon as possible. We apologize for any delay or inconvenience," the statement continued. The Bank of America's statement refused to mention what caused the disruptions nor why some clients' accounts report negative balances. Bank of America, which has approximately 67 million individual and small business customers in the United States, started experiencing a surge in fraud incidents following the disruption, with scammers tricking customers into sending them money via Zelle under the guise of "protecting" their funds that the bank was allegedly stealing. The company has also refused to put out a statement regarding these fraud incidents. Zelle, which has millions of other users who send and receive money on the platform every day, said that the problem stemmed from the Bank of America. "Transactions on the Zelle Network outside of Bank of America are not impacted," noted one company representative that spoke with NPR. "The Zelle App & Network are up & running," wrote Zelle on its Twitter account following a barrage of angry customers. "We are aware of an issue that is impacting Bank of America customers when sending & receiving payments. We recommend contacting Bank of America's customer support team for additional updates." Watch this clip from InfoWars featuring Harrison Smith talking about the Bank of America's special mortgage deal for non-White customers. This video is from the InfoWars channel on Brighteon.com.

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